Quality LAB is structured in such a way that allows a commitment to identifying, meeting and seeking to satisfy the needs and expectations of learners. The focus of any quality assurance process should be the improvement of that process, arising from regular monitoring of the service offered.
Transparency will ensure that those involved in the learning process are aware of their roles and what they are entitled to expect. Consistency and fairness are key constituents of any process from the perspective of the consumer. They have a particular relevance for learners seeking awards.
On the other hand, all quality assurance procedures are context dependent, which means that besides of a common set of procedures, there will be variation in procedure content, reflecting the diversity of mission and context among providers.
Providers are responsible for establishing procedures for quality assurance. The primary engine of improvement will be the provider’s own internal monitoring and evaluation of programmes and services. A process designed on this principle will foster a locally driven, continuous improvement approach rather than one focused on external audit.
Transparency will ensure that those involved in the learning process are aware of their roles and what they are entitled to expect. Consistency and fairness are key constituents of any process from the perspective of the consumer. They have a particular relevance for learners seeking awards.
On the other hand, all quality assurance procedures are context dependent, which means that besides of a common set of procedures, there will be variation in procedure content, reflecting the diversity of mission and context among providers.
Providers are responsible for establishing procedures for quality assurance. The primary engine of improvement will be the provider’s own internal monitoring and evaluation of programmes and services. A process designed on this principle will foster a locally driven, continuous improvement approach rather than one focused on external audit.

